IsDown continuously monitor the official F-Secure services F-Secure KEY status page for ongoing outages. Check the stats for the latest 30 days and a list of the last F-Secure services F-Secure KEY outages.
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
135 days
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Major · 4 months ago · lasted about 3 hours
We have identified an issue with our services and have begun investigation.
Minor · 5 months ago · lasted about 4 hours
We have identified that My F-Secure account confirmation emails and password reset emails are not going through to our customers. This does not impact the protection of devices. We are investigating the issue with high priority.
Major · 11 months ago · lasted 1 day
Products affected by this incident were: F-Secure SAFE and TOTAL products This morning, around 9:20 EET we noticed that login attempts to My F-Secure account and activation attempts of SAFE resulted failure. When this was reported to us, we immediately started to investigate, and a fix was tested and approved at 11.30. This issue did not effect the protection on devices.
Minor · 12 months ago · lasted about 22 hours
We are currently investigating an issue, where responding to emails from F-Secure and WithSecure Support may result in an error message stating that the message was not delivered. The issue is limited only to those emails sent between 2nd of June and 21st of June 2022 that are missing a REF identifier in the subject line, such as [ ref:_XXXXXXXXX._XXXXXXXXXXX:ref ] We are working on fixing the issue and recovering replies to the affected emails and this does not require any action from customers. We expect an update on the fix by tomorrow, 22nd of June. If you have an urgent request pending, do not hesitate to give us a call. If your request is not urgent, we ask for your patience.
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