Outage in F-Secure services

Some Partners are not getting up-to-date data for customer activations

Resolved Minor

May 10, 2023 - Started 12 months ago - Lasted about 1 month
Official incident page

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Outage Details

Partners are not getting up-to-date/valid data for customer activations. This wrong data leads to insufficient view to activation within the customer base and possibly wrong end user communication (e.g. reaching out to customers that have already activated the product). Which partners are impacted: Our understanding is that these affected partners are in the Nordics, probably less than 5 Cause has been identified and the estimated time for the fix to be sent is early next week (week 20).

Components affected

F-Secure services Operator Portal

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/19/2023 11:26AM

This incident has been resolved.

MONITORING 11 months ago - at 05/24/2023 05:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 05/10/2023 12:31PM

Partners are not getting up-to-date/valid data for customer activations. This wrong data leads to insufficient view to activation within the customer base and possibly wrong end user communication (e.g. reaching out to customers that have already activated the product).

Which partners are impacted:

Our understanding is that these affected partners are in the Nordics, probably less than 5

Cause has been identified and the estimated time for the fix to be sent is early next week (week 20).

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