Outage in Fidel

Visa EPM delays

Resolved Minor
July 19, 2022 - Started almost 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly. The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected. Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/19/2022 01:09PM

We have received notice from Visa that a subset of Visa transactions from July 4th- July 12th weren’t stamping correctly.

The root cause has already been identified and fixed by Visa, but as a result, some end point messages (EPMs) may not have been sent as expected.

Visa will be resending all EPMs that qualify, based on VMID/VSID criteria, during this date range. We expect this to be complete within the next few days.

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