Is Files.com Down?

Files.com status is operational

Are you having problems?

Users are not reporting problems in Files.com

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Files.com problems reported by users

This chart provides user-reported problems for Files.com in the last 12 hours. It's a collection of user reports from different sources.

Latest Files.com Outages

We continuously monitor the official Files.com status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Files.com outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
66 Days since last incident

Minor Resolved · 2 months ago · lasted 10 minutes

Connectivity Issues to Files.com

We are actively investigating connectivity issues to the Files.com platform. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Minor Resolved · 3 months ago · lasted about 13 hours

FTP/FTPS connections impacted by firewall issue

We are actively investigating an error in a recent networking change that may cause firewall issues with FTP/FTPS connections using active mode on the Files.com service. We are working to address the underlying issue as soon as possible and we expect a resolution within the next several hours. In the meantime, there are some available workarounds for those failing connections: - Rather than active mode, switch the connection to use passive mode. - Connect using SFTP instead of FTP or FTPS. - Please contact the Customer Support team if you cannot make either of the above changes and would like to use an alternate IP address instead. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

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Major Resolved · 3 months ago · lasted about 2 hours

Intermittent Connection Issues

We are actively investigating intermittent connection issues to the Files.com platform. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Minor Resolved · 3 months ago · lasted 28 minutes

Connection Issues to Files Servers in Australia

We are actively investigating connection issues for users connecting to servers in Australia. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Minor Resolved · 4 months ago · lasted 19 minutes

High API Load

We are actively investigating issues with high API load, which may result in slower than normal operations, whether via the API or other channels. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Minor Resolved · 4 months ago · lasted 19 minutes

Stale Directory Listings via S/FTP

We are investigating reports of stale directory listings via FTP and SFTP in certain regions.

Minor Resolved · 5 months ago · lasted less than a minute

Issue Accessing Files Page When Connecting with Safari

We are actively investigating an issue with loading the Files page of the Web interface when connecting using Safari web browser. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

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Frequently Asked Questions

Is Files.com down right now? What is Files.com current status?
Files.com seems to be up and running. We've updated the status less than a minute ago.
Was Files.com down today?
Files.com is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Files.com, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Files.com and need support?
Files.com outage? How can I monitor Files.com?
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