Outage in flexEngage

Increased API Response Times and Email Send Delays

Resolved Minor

January 12, 2022 - Started over 2 years ago
Official incident page

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Outage Details

We are currently experiencing an issue with higher-than-usual response times on our Receipts API service, as well as Receipts email send delays. Our engineers are investigating.

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 01/12/2022 05:56PM

Email send delays have resolved, as well, and system performance is back to normal.

MONITORING over 2 years ago - at 01/12/2022 05:47PM

Both issues have been resolved and the team is monitoring. You may still experience email send delays while the email queue backlog is processed.

INVESTIGATING over 2 years ago - at 01/12/2022 05:38PM

We are currently experiencing an issue with higher-than-usual response times on our Receipts API service, as well as Receipts email send delays. Our engineers are investigating.

Latest flexEngage outages

Test Incident - 6 months ago

Email Validation Issues - 7 months ago

Email Validation API Outage - 9 months ago

Elevated Error Rates for Email Validation APIs - about 2 years ago

e-receipts API Unavailable - over 2 years ago

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