Outage in Flexera

Flexera One - ITAM EU - Customers may have experienced Reconciliation delays

Resolved Minor
March 08, 2022 - Started about 2 years ago - Lasted 21 days
Official incident page

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Outage Details

Incident Description: Support staff have been alerted to an issue impacting approximately half of our EU ITAM customers - this issue has resulted in Reconciliation delays of up to several days. Priority: 1 Restoration activity: Technical teams have been engaged and are currently investigating.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/08/2022 11:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/08/2022 08:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 07:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 05:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 04:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 03:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 02:00PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 12:35PM

Restoration efforts are continuing to proceed as planned.

IDENTIFIED about 2 years ago - at 03/08/2022 11:39AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 10:45AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/08/2022 09:50AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/08/2022 09:17AM

Incident Description:
Support staff have been alerted to an issue impacting approximately half of our EU ITAM customers - this issue has resulted in Reconciliation delays of up to several days.

Priority: 1

Restoration activity:
Technical teams have been engaged and are currently investigating.

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