Outage in Flexera

IT Visibility - NA - Data Processing Issue

Resolved Minor
May 19, 2022 - Started about 1 year ago - Lasted 4 days
Official incident page

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Outage Details

Issue: On Tuesday, May 17, 2022, we identified an issue with one of our services that may have caused some customers to experience delays while retrieving inventory data due to a processing backlog. Current Status: The impacted service has been restored, and we are currently processing the inventory data in real-time. However, to ensure stability, a configuration change has been recommended by our technical staff. We are testing and monitoring the configuration change in the lower environment. The current ETA for production deployment is tomorrow, May 20, 2022. For more information and previous status updates, please refer to: https://status.flexera.com/incidents/13f15ds2ry68
Components affected
Flexera IT Visibility
Latest Updates ( sorted recent to last )
MONITORING about 1 year ago - at 05/23/2022 02:20PM

We have deployed the scaling change in production. Initial results are looking good, and there has been a drastic increase in the processing speed. Technical teams are continuing to monitor the environment.

IDENTIFIED about 1 year ago - at 05/20/2022 05:09PM

We are continuing to test and monitor the required change.

MONITORING about 1 year ago - at 05/19/2022 07:05PM

Issue: On Tuesday, May 17, 2022, we identified an issue with one of our services that may have caused some customers to experience delays while retrieving inventory data due to a processing backlog.

Current Status: The impacted service has been restored, and we are currently processing the inventory data in real-time. However, to ensure stability, a configuration change has been recommended by our technical staff. We are testing and monitoring the configuration change in the lower environment. The current ETA for production deployment is tomorrow, May 20, 2022.

For more information and previous status updates, please refer to: https://status.flexera.com/incidents/13f15ds2ry68

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