Flexera One – EU – SaaS Manager is Currently Unavailable

At 11:52 AM PDT, the IP was re-registered to the target group. Health checks have confirmed that we are no longer experiencing the issue, and the environment has been stable. We will continue to monitor the environment for the next few hours to prevent any reoccurrence. We have also opened a case with the vendor, and a call will be scheduled to investigate the root cause.

After further analysis, technical staff found that requests to one of the network interfaces IP addresses were unsuccessful. The IP was de-registered from the API gateway's target group, following which the subsequent requests have been successful. A case has been opened with the Vendor and logs have been provided to them for further assistance.

We are continuing to isolate the problems to identify the root cause

The investigations are still ongoing. Further analysis has shown that calls to one of the API endpoints are failing intermittently. We are investigating further.

Technical teams found that the resource limit on one of the nodes was exceeded. We attempted to restart the pods on the impacted node but we are still seeing intermittent issues. Teams are investigating further.

Incident Description: We are currently experiencing issues with the SaaS Manager application in the EU region. Customers may receive an error while trying to access Managed SaaS Applications.

Error “An unexpected error occurred while loading managed applications”

Priority: 1

Restoration activity: Technical teams have been engaged and are investigating