Outage in Flexera

IT Asset Management – NA & EU – Missing Oracle Database Options

Resolved Minor
November 22, 2022 - 2 months ago - Lasted 2 days
Official incident page

Details

Incident Description: Following the latest ARL release on November 21st, 2022, technical teams have identified issues with the Oracle Database Options missing from the ITAM inventory. As a result, customers may experience issues accessing oracle database licenses and oracle optimization reports. Priority: P2 Restoration Activity: Technical team has identified the root cause, and the current plan is to implement the fix and provide the new ARL CAB file by tonight PST.
Updates ( sorted recent to last )
RESOLVED at 11/24/2022 12:38PM

This incident has been resolved.

MONITORING at 11/23/2022 09:25AM

The ARL fix was tested and validated successfully last night. The updated ARL CAB file has been deployed to production, and it may take approximately 1-2 days for the updates to finish across all environments.

IDENTIFIED at 11/22/2022 12:26PM

Incident Description: Following the latest ARL release on November 21st, 2022, technical teams have identified issues with the Oracle Database Options missing from the ITAM inventory. As a result, customers may experience issues accessing oracle database licenses and oracle optimization reports. Priority: P2 Restoration Activity: Technical team has identified the root cause, and the current plan is to implement the fix and provide the new ARL CAB file by tonight PST.

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