Flexera One – IT Visibility – EU – Inventory Data Processing has been Delayed

The backlog has been successfully cleared, and we have now resumed processing data in real-time. The incident has been resolved.

We are working on the backlog and expect to complete it in a few hours. The next update will be later today.

The processing of the backlog is currently underway and is projected to require a few more hours to finish. We will provide the subsequent update later today.

Partial progress was made in clearing the backlog; however, we encountered a subsequent period of instability. The system has regained stability, and we are preparing to recommence the processing of the remaining backlog.

Our technical team has resolved the underlying issue, but we encountered a higher system load during the overall system restart. As a precautionary measure, we are gradually bringing up services one at a time, resulting in a longer-than-expected process. We apologize for any inconvenience caused and assure you that we are working diligently to restore normal operations as soon as possible.

Our technical team has discovered a potential issue with a vital component that is currently causing disruptions. Our team is diligently working to address and resolve the issue, and we will keep you informed of any developments as we make progress toward a solution

Incident Description: Our IT Visibility platform is currently facing an issue that is causing delays in the visibility of inventory data. Customers may experience a delay in accessing the most up-to-date inventory information due to a processing backlog. As a result, the displayed inventory data may be a few hours behind.

Please note that the queued data has been retained and will become accessible once normal processing resumes.

Priority: P2

Restoration Activity: We apologize for the inconvenience caused. Our technical teams are actively engaged in addressing and resolving the issue.