Resolved December 2020 "Trial Balance" Folders in Cloud Storage
We have identified and are currently remediating an issue affecting some Trial Balance Upload clients. December 2020 folders were properly rolled forward within the FloQast application, but there may be an aesthetic issue within the corresponding Cloud Storage folders that were built. Specifically, the "Trial Balance" folder may be named "2020" for the month of December. This folder will properly function as the Trial Balance folder with the incorrect name, but we are actively renaming them to "Trial Balance" via the respective Cloud Storage APIs to achieve a consistent naming convention. Please contact [email protected] with any questions!
Resolved Reported OneDrive Outage
Microsoft is reporting an outage/service degradation that impacts OneDrive and Azure services. API calls made from FloQast to OneDrive and Azure may be impacted and could return a "503 Server Unavailable" response. FloQast is monitoring updates from Microsoft and partners. Other cloud storage providers should not be affected at this time.
Resolved Intacct Permissions Outage
Intacct is currently experiencing an issue with certain permission fields. FloQast clients that rely on Intacct Web Services may be impacted by this issue. Specifically, FloQast clients cannot enter/re-enter Intacct credentials within FloQast. The Manage Entities page will show "You are not currently synced with Intacct" even if you have an existing connection.
Resolved Blank screen when loading FloQast
From 10:32am - 10:55am PST, users may have experienced issues loading pages as the result of a FloQast Product release. Loading a new page in the app may have resulted in a blank screen during this time. Full functionality has been restored, and no further issues have been observed.
Resolved Error message for Reconciliations and Matching
FloQast clients utilizing the Matching functionality are observing a 500 error when loading the Reconciliations tab, loading a Close the Books folders that contain reconciliations, or utilizing the Matching functionality itself. Engineering efforts are currently underway to resolve this error message. In the meantime, closing out of the error message will present a fully functional version of the core app. The refresh button, sign-off toggles, and other functionality should be unaffected after closing out of the error. Matching functions such as uploading transaction documents to the Matching module remain impacted until resolution.
Resolved Intacct API Errors in FloQast
Our Intacct clients have been experiencing intermittent errors within FloQast, similar to last month's Intacct web services outage. Specifically, the ability to Refresh and load the Manage Reconciliations page may result in an error. This is a result of failed web service requests to Intacct's API. We are continuing to seek updates on remediation from the Intacct team. In the meantime, refreshing your browser will generate a new web service request to Intacct and you may find that the affected components become accessible.
Resolved Intacct API Errors in FloQast
Our Intacct clients have been experiencing intermittent errors within FloQast. Specifically, the ability to Refresh and load the Manage Reconciliations page may result in an error. This is a result of failed web service requests to Intacct's API. We are continuing to seek updates on remediation from the Intacct team. In the meantime, refreshing your browser will generate a new web service request to Intacct and you may find that the affected components become accessible.
Resolved Box.com outage
Box.com is currently investigating an outage. This outage will prevent FloQast users from refreshing in FloQast until Box folders can be reached again. FloQast clients that utilize other Cloud Storage platforms should remain unaffected. Update from Box below: "Update - We are still actively investigating an issue with Box services and will continue to provide updates. If you are attempting to access the Box webapp you will see a 502 response. Calls to our API will also likely return a 502. Box Drive and Sync will likely show "Problem Items" or display as empty. The mobile application will show a cannot connect message."
Resolved "Close Progress Emails" not sending
Nightly/Weekly "Close Progress" emails (per individual User settings) were not delivered for a portion of August 2019. The cause of the stuck emails was identified and resolved. All emails are being delivered as normal.
Resolved Intacct outage 7/2/19
There is currently an Intacct outage that is preventing FloQast customers from making requests to Intacct. There have been no updates from Intacct at this time. We will continue investigating with them to determind when functionality will be restored. Currently, FloQast customers that rely on the Intacct integration are unable to Refresh in FloQast.
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