Form3 Status

Resolved SEPA Instant Admission Degradation

Form3 have received an alert related to the SEPA Instant Direct Service. Payment submissions are processing as expected, however, we are seeing a number of reversals for payment admissions. We continue to investigate and will provide an update as the situation progresses.

Resolved #15543 - Degradation to FPS Indirect Service

Form3 have received an alert related to the FPS Indirect Service, we are aware of the issue on our Indirect Partner's infrastructure. During this time, admissions and submissions are experiencing a delay. We are monitoring the issue and are working with our Indirect Partner to resolve the issue.

Resolved SEPA Instant Planned Maintenance - 17/12/20

As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time, customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed.

Resolved External Party Issue

Form3 have received an alert related to the SEPA Instant Direct Service. We have seen a large burst of reversals from 22:53 UTC. We are investigating and will provide further updates as soon as we can.

Resolved SEPA Instant Planned Maintenance - 29/10/20

As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service which has now begun. During this time customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed.

Resolved SEPA Instant Gateway Planned Maintenance 19/10/20

As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed.

Resolved SEPA Maintenance

As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed

Resolved SEPA Maintenance

As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed

Resolved SEPA Instant Direct Service Maintenance

As advised to customers on 24/02, we are undertaking maintenance of our SEPA Instant service to introduce identified enhancements to the service. Customers may see a short period of timed out admissions. Our Incident Response Team are monitoring service performance throughout and we will notify you of any issues seen