Form3 Status

Resolved INC17958 - Investigating potential degradation to the FPS RT - MQ Gateway service

At 6:34BST Form3 were alerted to a potential degradation to the FPS RT - MQ Gateway service resulting in reversals. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Resolved #17859- Investigating potential degradation to the MQ Gateway service

At 09:06 UTC, Form3 were alerted to a potential platform degradation to the MQ Gateway service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Resolved SEPA Instant Admission Degradation

Form3 have received an alert related to the SEPA Instant Direct Service. Payment submissions are processing as expected, however, we are seeing a number of reversals for payment admissions. We continue to investigate and will provide an update as the situation progresses.

Resolved #15543 - Degradation to FPS Indirect Service

Form3 have received an alert related to the FPS Indirect Service, we are aware of the issue on our Indirect Partner's infrastructure. During this time, admissions and submissions are experiencing a delay. We are monitoring the issue and are working with our Indirect Partner to resolve the issue.

Resolved SEPA Instant Planned Maintenance - 17/12/20

As advised to customers, we will be conducting necessary maintenance on the SEPA Instant service from 03:00 UTC. During this time, customers may see a delay to admission processing and some admission timeouts. Our engineers are tracking payment processing throughout the release and an update will be provided if any adverse behaviour is identified. We will advise once service has returned to normal and processing has resumed.