Outage in FormAssembly

Enterprise Customers: Intermittent Errors when Saving or Submitting Updates to Saved Responses

Resolved Minor

June 02, 2022 - Started almost 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

Our team identified an intermittent issue for form respondents who have saved form responses before May 31st. The error says "Something went wrong..." and appears when a respondent saves or submits a previously saved response. Our product and engineering teams are actively reviewing remediation solutions to this error. Please check back for updates on this issue. In the meantime, as a form creator, you may be able to run through these steps to fix the issue. • Find the Response in the Response page • View the Response and choose to Finalize it • Once Finalized, choose to Reopen the response and send an email to the respondent asking them to make the necessary updates to their response without any issues Important: Please note that finalizing a response will run your enabled form connectors and email notifications.

Components affected

FormAssembly Enterprise

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 06/03/2022 06:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 06/03/2022 02:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/02/2022 11:30PM

Our team identified an intermittent issue for form respondents who have saved form responses before May 31st. The error says "Something went wrong..." and appears when a respondent saves or submits a previously saved response. Our product and engineering teams are actively reviewing remediation solutions to this error. Please check back for updates on this issue.

In the meantime, as a form creator, you may be able to run through these steps to fix the issue.

• Find the Response in the Response page
• View the Response and choose to Finalize it
• Once Finalized, choose to Reopen the response and send an email to the respondent asking them to make the necessary updates to their response without any issues

Important: Please note that finalizing a response will run your enabled form connectors and email notifications.

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