Outage in FormAssembly

Slow load times affecting large forms with multiple conditional fields

Resolved Minor

January 05, 2023 - Started over 1 year ago - Lasted about 17 hours
Official incident page

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Outage Details

After receiving reports from a small subset of customers, the team has identified an issue with slow loading times on large forms that include multiple conditional fields on the form.

Components affected

FormAssembly App FormAssembly Enterprise FormAssembly Compliance

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/05/2023 06:57PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 01/05/2023 02:05AM

After receiving reports from a small subset of customers, the team has identified an issue with slow loading times on large forms that include multiple conditional fields on the form.

Latest FormAssembly outages

Reports of inaccessible forms and accounts on a small segment US based Team, Essential, Enterprise & Compliance accounts. - 5 days ago

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Notifications delayed on a small segment of Enterprise Accounts - 10 days ago

Inaccessible account and Forms on Team, Essential & Compliance accounts - 29 days ago

Workflow Connectors Not Firing - about 1 month ago

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