Number of Incidents
0 outages
Since last incident
56 days
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Major · about 2 months ago · lasted 1 day
Priority 1 Critical Incident Single Sign On - Customers Receiving "Concurrent Request Limit Exceeded
We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Major · 3 months ago · lasted 1 day
Priority Incident - Delay in Sales Files Processing
Today we have experienced a delay in processing sales files into our core solutions including Fourth Analytics. The files are now processing and our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure impact is kept to a minimum. The next update will be provided in 60 minutes. We would like to apologise once more for any inconvenience this has caused.
Minor · 4 months ago · lasted 1 day
Mimecast Incident Affecting Fourth Solutions (including orders)
Our 3rd party email service provider, Mimecast are currently experiencing an issue which is potentially impacting on our ability to receive and send emails, including all emails that have the suffix *@fourth.com, including orders. For further information, in this instance we suggest the following link. https://status.mimecast.com/ As such, we strongly recommend that any disaster recovery procedure is invoked to ensure that suppliers are receiving orders being placed, We are still able to see tickets raised through our Customer Success Portal and our phone lines are currently operational. An update will be provided in 30 minutes or less.
Minor · 6 months ago · lasted about 11 hours
High Priority Incident - Severe Latency when using Scheduling
We are aware that a number of customers are currently experiencing slowness when using Scheduling. This is incident is currently being investigated at the highest possible priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
Minor · 7 months ago · lasted about 5 hours
High Priority Incident - Slowness on People System and Scheduling (UK)
We are aware that a number of customers are currently experiencing slowness when using People System. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
Minor · 8 months ago · lasted about 2 hours
High Priority Incident - Error When Submitting Rota's to Scheduling
We are aware of an issue that may be affecting some of our customers receiving errors when attempting to submit rota's. We have been able to identify the cause of this incident and are closely monitoring the applied steps to resolve it. We can confirm that messages are now processing and data is feeding into Scheduling. We will continue to provide updates here every 60 minutes or less until full service has been restored.
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