IsDown continuously monitor the official FrankieOne status page for ongoing outages. Check the stats for the latest 30 days and a list of the last FrankieOne outages.
Number of Outages
3
Average Downtime
306 mins
Total Downtime
919 mins
Since last incident
8 days
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Major · 8 days ago · lasted about 5 hours
Environment: Production Document: Passport Date: Saturday, May 27, 2023 Time: 12:00AM to 12:30AM AEST Impact to customers: You may receive intermittent system errors "S" during the outage window.
Major · 8 days ago · lasted about 5 hours
Environment: Production Document: Passport Date: Friday, May 26, 2023 Time: 11:00PM to 12:00AM AEST Impact to customers: You may receive intermittent system errors "S" during the outage window.
Major · 9 days ago · lasted about 6 hours
We have detected an issue affecting ID document checks and are investigating it further with the respective stakeholders.
Major · about 1 month ago · lasted 3 days
We're experiencing an elevated level of errors from the vendor and are currently looking into the issue.
Minor · about 1 month ago · lasted about 4 hours
Support team continue to investigate issues with the Australian Electoral Commission service. Technical teams continue to look for options to resolve or remediate the impacts. Until the incident is restored customers may continue to receive system errors 'S' responses. Issue started on April 18, 2023, at 3:06 PM AEST.
Major · about 2 months ago · lasted about 2 hours
Technical teams have identified the issue, and they are developing and implementing an incident resolution plan. You may continue to experience issues until they have effectively applied the fix to the impacted system.
Minor · 2 months ago · lasted about 2 hours
We're currently seeing high rates of failure with verifications through Equifax's service. Checks on Australian KYC data sources through Equifax are experiencing high failure rates. Verifications not going through Equifax are not impacted We're working with Equifax on mitigating this issue and getting the service working reliably. We will send an additional update in 1 Hour. (2023-03-29 13:50 AEDT (+11:00))
Major · 2 months ago · lasted about 4 hours
We have been notified about DVS Unscheduled Outage for All Documents. Until the outage is resolved, you may receive system errors 'S' responses until the issue is resolved. Start time: Wednesday, March 22, 2023 - 1:46pm AEDT Further information will be provided as appropriate.
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