Outage in FreshBooks

Latency affecting Time Entries, Projects and Profitability Summary report

Resolved Minor
April 27, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

FreshBooks is currently experiencing increased traffic that may result in Time Entries or Projects loading slower than normal. Additionally, users may encounter issues when loading the Profitability Summary report, and may be unable to access the report temporarily. We are currently investigating and working to implement a fix that will resolve these issues. Updates will be provided as they become available. Thanks for your patience and apologies for any inconvenience this may cause.
Components affected
FreshBooks
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 04/27/2022 08:09PM

A fix has been implemented and we are no longer seeing slowness related to Time Entries and Projects, and functionality of the Profitability Summary report has been restored. We are continuing to monitor the issue but no further complications are expected.

INVESTIGATING almost 2 years ago - at 04/27/2022 05:42PM

FreshBooks is currently experiencing increased traffic that may result in Time Entries or Projects loading slower than normal. Additionally, users may encounter issues when loading the Profitability Summary report, and may be unable to access the report temporarily.

We are currently investigating and working to implement a fix that will resolve these issues. Updates will be provided as they become available. Thanks for your patience and apologies for any inconvenience this may cause.

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