Outage in FreshBooks

Payment gateway issues - Stripe

Resolved Minor
November 25, 2022 - Started over 1 year ago - Lasted 19 days
Official incident page

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Outage Details

FreshBooks is currently unable to process failed transactions through Stripe. Some users may find that information about failed direct debit payments is not appearing in their FreshBooks account. The team is aware of the problem and is working to resolve it. We will post another update as soon as we have more information.
Components affected
FreshBooks Payments
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/14/2022 07:49PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/28/2022 05:04PM

We have resolved the issue with Stripe. All functionality is back to normal and affected transactions have been updated with the correct status.

INVESTIGATING over 1 year ago - at 11/25/2022 05:40PM

FreshBooks is currently unable to process failed transactions through Stripe. Some users may find that information about failed direct debit payments is not appearing in their FreshBooks account. The team is aware of the problem and is working to resolve it. We will post another update as soon as we have more information.

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