Outage in Front

Instagram DM not available

Resolved Minor

May 06, 2022 - Started almost 2 years ago - Lasted 9 minutes
Official incident page

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Outage Details

Since 2:00a UTC we are seeing sync issues with Instagram, for DM only (comments are sync'ing correctly) [partner][facebook]. We have identified that the issue is on Instagram/Meta side and are waiting for their resolution.

Components affected

Front Facebook

Latest Updates ( sorted recent to last )

MONITORING almost 2 years ago - at 05/06/2022 12:45PM

We are seing reports for the same issue from other service providers. We are waiting for Instagram/Meta resolution.

IDENTIFIED almost 2 years ago - at 05/06/2022 12:40PM

Since 2:00a UTC we are seeing sync issues with Instagram, for DM only (comments are sync'ing correctly) [partner][facebook].
We have identified that the issue is on Instagram/Meta side and are waiting for their resolution.

Latest Front outages

[us-west-1][us-west-2][eu-west-1] Chat Inaccesible - 9 days ago

[eu-west-1][by_company_00004] Front inaccessible - about 1 month ago

[us-west-2][by_company_00004] Front is not responsive - about 1 month ago

Intermittent API errors - 2 months ago

Partner Incident Impacting New Facebook and Instagram Channels - 2 months ago

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