Data Capture Outage

Data capture and mobile builds are back to full operation. We are still experiencing a delay in session indexing and will post an update on that issue by 4:30 PM EDT.

Our indexing and session processing pipeline continues to work through the backlog of recently captured sessions. At this time, new sessions may not be immediately available. A small subset of users may also experience unexpected timeouts and delays when loading parts of the FullStory UI including session replay. Mobile app builds may continue to fail intermittently at this time.

At this time we're happy to report that the issue impacting data and session capture has been resolved.
Our processing and indexing pipeline is working through a backlog of captured sessions, so recently-captured sessions may not be immediately available.
Customers using our Mobile SDK may still experience intermittent build errors. We are continuing to investigate and will follow up shortly.

In addition to the previously mentioned impact we have identified that customers using our Mobile SDK may experience intermittent build errors as a result of this outage. We'll share more details as we have them. Thank you for your patience.

We have identified additional areas of impact:
New sessions that don't fail to capture are taking longer to index and process as a result they may not appear until several minutes later.
Session replay is also experiencing slowness to load.
We are continuing to work with our cloud services provider and explore alternative approaches in parallel.

The root cause of the outage has been identified and is related to an error with one of our cloud service providers. We are working to mitigate the issue now.

FullStory session and data capture is currently experiencing elevated failure rates for all users. We are actively investigating the issue.