Outage in Fuze

Fuze Incident - Issue with Nice InContact

Resolved Minor

August 30, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

InContact customers in EMEA may be experiencing one way audio on calls. We are working with InContact to direct traffic to a different datacenter in order to restore services to normal. Thank you for your patience while we work to get this issue resolved.

Latest Updates ( sorted recent to last )

MONITORING over 1 year ago - at 08/30/2022 06:47PM

We have identified the issue with InContact and a workaround is available. Please reach out to support to have it applied if users are still experiencing issues.

IDENTIFIED over 1 year ago - at 08/30/2022 03:39PM

InContact customers in EMEA may be experiencing one way audio on calls. We are working with InContact to direct traffic to a different datacenter in order to restore services to normal.

Thank you for your patience while we work to get this issue resolved.

Latest Fuze outages

Fuze Incident - Issue with outbound calling - about 1 month ago

Fuze Incident - Issue with Fuze Desktop/Web - 3 months ago

Fuze Incident - Issue with Queues - 6 months ago

Fuze Incident - Issue with Calling - 7 months ago

Fuze Incident - Issue with Fuze Contact Center - 8 months ago

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