Network Incident

Further to our previous update, we have continued to observe the stability of voice services since traffic was routed via another part of the network. Full root cause analysis is underway with our Technology Partner and will be shared as part of the final RFO. This notice will be closed at 5pm. We apologise for any inconvenience caused.
Issued 25/05/2023 12:00
Further to our previous update, the emergency change has been completed successfully and all voice traffic is now being routed via another part of the network. Engineers have observed no further impact to voice services since this change. Due to some Ethernet services remaining on the impacted part of the network, voice services which operate over a Gamma Ethernet connection are still deemed to be at risk at this time. Our engineers are still actively engaged with our Technology Partner to rectify the root cause of this. A further update will be provided by 2:30pm.
Issued 25/02/2023 10:54
Further to our previous update, as part of the work to ensure services remain stable, an emergency change will be carried out at 11am. This change will cause a momentary impact to service however service should restore within a couple of minutes. A further update will be provided by 12pm or sooner should further information become available. We thank you for your patience during this time.
Issued 25/05/2023 10:30
Further to our previous update, engineers have identified the root cause of the issue and are working with our Technology Partner to resolve this.
We have observed services stabilise around 10am however deem services to still be at risk at this time.
A further update will be provided by 12pm or sooner should further information become available. We apologise for any inconvenience caused.
Issued 25/05/2023 09:58
We are currently experiencing a higher than usual number of calls into the Service Desk. Engineers are engaged and we are investigating this as a priority.
A further update will be provided by 10.30am.