Outage in Gamma
Gamma Mobile
Resolved Minor
May 25, 2023 - Started 11 months ago
- Lasted about 3 hours
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Outage Details
Further to our previous update, we have continued to observe stability across the mobile data network. Full root cause analysis is underway with our Technology Partner and will be shared as part of the final RFO. This notice will be closed at 5pm. We apologies for any inconvenience caused.
Issued 25/05/2023 13:30
Further to our previous update, engineers have identified the root cause of the issue which related to the wider Gamma network issues seen today. An emergency change has been applied to restore Mobile data services. We ask users to retest at this time and we will continue to monitor the network for stability. If Data services don't automatically reconnect we recommend enabling and disabling airplane mode. A further update will be provided by 15:00 or sooner should further information become available.
Issued 25/05/2023 12:54
We are currently experiencing a higher-than-usual number of calls into the Service Desk. We are aware users are having issues using data on Gamma Mobile.
Engineers are engaged and we are investigating as a priority. A further update will be provided by 14:00
Issued 25/05/2023 13:30
Further to our previous update, engineers have identified the root cause of the issue which related to the wider Gamma network issues seen today. An emergency change has been applied to restore Mobile data services. We ask users to retest at this time and we will continue to monitor the network for stability. If Data services don't automatically reconnect we recommend enabling and disabling airplane mode. A further update will be provided by 15:00 or sooner should further information become available.
Issued 25/05/2023 12:54
We are currently experiencing a higher-than-usual number of calls into the Service Desk. We are aware users are having issues using data on Gamma Mobile.
Engineers are engaged and we are investigating as a priority. A further update will be provided by 14:00
Components affected
Gamma Mobile NetworkLatest Gamma outages
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