Incident in Garmin Aviation
almost 2 years ago

Service Outage

Resolved Minor
We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any calls, emails, and chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.
Updates ( sorted recent to last )
RESOLVED at 07/27/2020 04:28PM

Aviation services are fully operational. We are currently experiencing a higher than normal call volume, but our call centers are fully capable at this time. We are working to address all calls as quickly as possible and apologize for any inconvenience. Our services are operational and we are monitoring them at this point.

MONITORING at 07/27/2020 10:23AM

We are currently experiencing an outage that affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Our services are operational and we are monitoring them at this point. Garmin Pilot Apps: Operational FlyGarmin: Operational Connext Services: Operational FltPlan.com: Operational

IDENTIFIED at 07/27/2020 10:19AM

We are currently experiencing an outage that affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Our services are operational and we are monitoring them at this point. Garmin Pilot Apps: Weather and Routing are unavailable FlyGarmin: Operational Connext Services: Operational FltPlan.com: Operational

IDENTIFIED at 07/27/2020 09:18AM

We are currently experiencing an outage that affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Our services are operational and we are monitoring them at this point. Garmin Pilot Apps: Weather and Routing are unavailable FlyGarmin: Offline Connext Services: Operational FltPlan.com: Operational

MONITORING at 07/27/2020 09:16AM

We are currently experiencing an outage that affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Our services are operational and we are monitoring them at this point. Garmin Pilot Apps: Weather and Routing are unavailable FlyGarmin: Offline Connext Services: Operational FltPlan.com: Operational

MONITORING at 07/26/2020 12:18AM

We are currently experiencing an outage that affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Our services are operational and we are monitoring them at this point. Garmin Pilot Apps: Operational FlyGarmin: Operational Connext Services: Operational FltPlan.com: Operational

IDENTIFIED at 07/24/2020 05:27PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Garmin Pilot Apps: Largely operational, exception is Database Concierge FlyGarmin: Degraded performance during database updates Connext Services: Operational FltPlan.com: Operational

IDENTIFIED at 07/24/2020 04:03PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Garmin Pilot Apps: Largely operational, exception is Database Concierge Connext Services: Operational FlyGarmin: Operational FltPlan.com: Operational

MONITORING at 07/24/2020 03:07PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Connext Services: Operational Garmin Pilot Apps: Operational FlyGarmin: Operational FltPlan.com: Operational

IDENTIFIED at 07/24/2020 02:29PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Connext Services: - Down: CMC, position reports - Up: phone/SMS via Iridium, weather Garmin Pilot Apps: Operational FlyGarmin: Operational

IDENTIFIED at 07/24/2020 01:05PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Connext Services: - Down: CMC, position reports - Up: phone/SMS via Iridium, weather Garmin Pilot Apps: - Down: weather - Up: flight plan filing, briefing, Database Concierge FlyGarmin: Operational

IDENTIFIED at 07/24/2020 09:38AM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Connext Services: - Down: weather, CMC, position reports - Up: phone/SMS via Iridium Garmin Pilot Apps: - Down: Flight plan filing unless connected to FltPlan, account syncing, database concierge - Up: largely functional - weather and other real-time aeronautical data are operational FlyGarmin: Degraded performance, database downloads are active

IDENTIFIED at 07/23/2020 09:42PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any emails or chats, but do have limited availability for calls. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Connext Services: - Down: weather, CMC, position reports - Up: phone/SMS via Iridium FltPlan: - Fully operational Garmin Pilot Apps: - Down: Flight plan filing unless connected to FltPlan, account syncing, database concierge - Up: largely functional - weather and other real-time aeronautical data are operational FlyGarmin: Down

INVESTIGATING at 07/23/2020 01:56PM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any calls, emails, and chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience. Connext Services: - Down: weather, CMC, position reports - Up: phone/SMS via Iridium FltPlan: - Fully operational with exception of Mexican eAPIS Garmin Pilot Apps: - Down: Flight plan filing unless connected to FltPlan, account syncing, database concierge - Up: largely functional - weather and other real-time aeronautical data are operational FlyGarmin: Down

INVESTIGATING at 07/23/2020 08:49AM

We are continuing to investigate this issue.

INVESTIGATING at 07/23/2020 08:43AM

We are currently experiencing an outage that affects flyGarmin and as a result, the flyGarmin website and mobile app are down at this time. This outage also affects our call centers, and we are currently unavailable to receive any calls, emails, and chats. We are working to resolve this issue as quickly as possible and apologize for this inconvenience.

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