Is Genesys Cloud Down?
Genesys Cloud status is operational
Are you having problems?
Users are not reporting problems in Genesys CloudThe best way for teams to monitor Genesys Cloud and all third-party cloud services
Genesys Cloud problems reported by users
This chart provides user-reported problems for Genesys Cloud in the last 12 hours. It's a collection of user reports from different sources.
Latest Genesys Cloud Outages
We continuously monitor the official Genesys Cloud status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Genesys Cloud outages and possible affected you.
Major Resolved · 2 days ago · lasted 15 minutes
Unable to Answer WebRTC Calls (FedRAMP)
Teams are investigating an issue impacting WebRTC calling and alerting
Minor Resolved · 8 days ago · lasted 14 minutes
Genesys Cloud Voice calls to the UK and France from US East, US West, and Canada are failing due to an external carrier issue. Teams are actively engaging with the carrier. Next update 10:30 Eastern.
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Minor Resolved · 28 days ago · lasted about 7 hours
Analytics Delays - America's US-West
Teams are investigating an issue causing delays in real-time conversation and user detail records in US-West region. Next update 16:30 Eastern
Minor Resolved · about 1 month ago · lasted about 3 hours
Analytics Delays (Americas US East)
Teams are investigating an issue causing latency with real time conversation and user detail records. Users may experience intermittent errors when loading real time dashboards and querying performance data views. Next update 13:00 Eastern
Major Resolved · about 2 months ago · lasted 28 minutes
Elevated Error Rates EMEA (Frankfurt)
Teams are investigating an issue impacting users ability to log into Genesys Cloud. Next update 05:30 Eastern or sooner as information becomes available.
Minor Resolved · 2 months ago · lasted about 1 hour
User Search Data Incomplete Results: Americas (US East)
User search data in Americas (US East) may return incomplete and/or empty results. Mitigation steps have been applied and data is being rehydrated. Estimated time to restore is 4:30 am ET.
Minor Resolved · 2 months ago · lasted about 3 hours
Analytics and Reporting Latency: Americas (US West)
We are currently investigating an issue that may result in delayed real time analytics and conversation data. Next update 3PM Eastern or as information becomes available.
Genesys Cloud Components Status
Check the current status of the components
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Frequently Asked Questions
- Is Genesys Cloud down right now? What is Genesys Cloud current status?
- Genesys Cloud seems to be up and running. We've updated the status 2 minutes ago.
- Was Genesys Cloud down today?
- Genesys Cloud is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Genesys Cloud, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Genesys Cloud and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
- Genesys Cloud outage? How can I monitor Genesys Cloud?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Genesys Cloud and get alerts in real-time when Genesys Cloud has outages.
- Why use IsDown instead of Genesys Cloud status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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- Just contact us, and we'll add it ASAP.
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