Is Genesys Cloud down?

Genesys Cloud current official status is Up and running

Monitor the status of
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Is Genesys Cloud down? Create an account and easily monitor the services that impact your business. Keep your team in the loop with instant notifications when a service is experiencing problems. Access to historical data to see how the services are performing over time.

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Genesys Cloud Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days: 1
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Call Control Issues: EMEA (Frankfurt)

Some customers may be experiencing issues with call controls in the EMEA (Frankfurt) region. Mitigation steps are in progress, next update top of the hour.

30 days ago Official incident report

Resolved Elevated Error Rates: Americas (US West)

User reports have been received for login issues in Americas (US West). The teams have been engaged for review. Next update 11am ET.

about 1 month ago Official incident report

Resolved Analytics and Reporting Delays: Americas (US East)

Teams have identified an issue causing latency with real-time conversation and user detail records. Steps have been implemented to speed processing times. No ETTR as data processing will have to complete for full resolution which can take several hours. Next update 4pm ET.

about 1 month ago Official incident report

Why use IsDown?

No more running around to find the problem. Be the first to know!

All your services status in one place

Check the status of all your services in one place. No more going to each one of the status pages and manage it one by one.

Real-time notifications on incidents

We monitor 24/7 and will warn when something happens. No more wasting time looking for why something doesn't work.

Notifications in your favorite channel

You can easily get notifications in your email, Slack, or Discord.

Monitor scheduled maintenances

Never be caught off guard again, with unexpected maintenance from your services. Access to a feed of the next scheduled maintenances.

Notification level by service

Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.

Integrate with your existing workflows

Easily integrate the notifications in your processes with Zapier or Webhooks.

Weekly digest

Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.

Start monitoring
all your essential services

Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
Step 2 Select your services
There are 1411 services to choose from, and we're adding more every week.
Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.

FAQ

Is Genesys Cloud down?: Genesys Cloud seems to be up and running. We're updating the status regularly.
I'm having issues with Genesys Cloud, but the status is OK. What's going on?: There are a few things you can try:

Check the official status page for more information.

Check the Twitter account for more information.
How can I be notified when Genesys Cloud is having issues?: You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Genesys Cloud has issues.
Why IsDown?: We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?: You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?: You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?: We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?: Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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