Is Genesys Cloud Down?

Genesys Cloud status is operational

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IsDown continuously monitor the official Genesys Cloud status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Genesys Cloud outages.

Stats for Genesys Cloud outages in the last 30 days

Number of Outages

2

Average Downtime

340 mins

Total Downtime

680 mins

Since last incident

2 days

Users reports for Genesys Cloud in the last 12 hours

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Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genesys Cloud, and never miss an outage again.

Get access to historical data and Genesys Cloud's lastest outages

Major · 3 days ago · lasted about 10 hours

Elevated Error Rates - APAC (Sydney)

We are investigating elevated error rates in the Sydney region that are impacting inbound/outbound calls.

Minor · 5 days ago · lasted about 1 hour

Elevated Error Rates (FedRAMP)

We are investigating an issue impacting inbound and outbound SMS.

Major · about 2 months ago · lasted 9 minutes

Intermittent Call Failures: Americas (US East)

Some Genesys Cloud Voice and BYOC customers may experience intermittent call failures for inbound and outbound calls in the US East region. Mitigation steps have been implemented. Next update noon ET.

Minor · 2 months ago · lasted 25 minutes

Realtime Analytics - Realtime Data Delays

Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.

Minor · 3 months ago · lasted 11 minutes

Some customers may be experiencing delays with queue reporting, interaction details, and performance reports.

Some customers may be experiencing delays with queue reporting, interaction details, and performance reports in the US East. Teams are investigating at this time. Next update 07:00 AM Eastern

Minor · 3 months ago · lasted about 1 hour

Messaging Delays - America's (US East)

We are investigating an issue with messaging delays in the US East region.

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Major · 3 months ago · lasted about 5 hours

Elevated Error Rates EMEA (Frankfurt)

Teams are investigating an issue impacting notifications that may prevent agents from taking interactions. Next update 10AM or as information becomes available.

Minor · 3 months ago · lasted 20 minutes

Analytics and Reporting Delays: Americas (US East)

Some customers may be experiencing delays with queue reporting, interaction details, and performance reports. The issue is being investigated and improved performance observed in the last 20 minutes. Next update top of the hour.

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Need to monitor Genesys Cloud outages?

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Frequently Asked Questions

Is Genesys Cloud down right now? What is Genesys Cloud current status?
Genesys Cloud seems to be up and running. We've updated the status 1 minute ago.
Was Genesys Cloud down today?
Genesys Cloud is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Genesys Cloud, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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