Resolved Analytics and Reporting Latency: Americas (US East)
Development teams are investigating elevated error rates that may be causing some users to experience delay with real time analytics reporting data and conversation details. Next update 1 hour.
Resolved Elevated Error Rates - Americas (US East)
We are investigating an issue with elevated error rates in America's US East region. We are currently in recovery and are monitoring at this time.
Resolved Real Time Analytics Data Delays: Americas (US East)
Elevated error rates causing analytics and reporting data to be unavailable is currently being mitigated. Next update 30 minutes.
Resolved EMEA (Frankfurt) - Intermittent One Way Audio with WebRTC - Agents Unable to Hear Callers
Teams are investigating an issue with intermittent one way audio on WebRTC calls. Agents are unable to hear callers. Next update 30 minutes or as information becomes available.
Resolved Analytics Data and Reporting Time Outs: Americas (US East)
Development is engaged to mitigate time outs with analytics and reporting requests. Next update 1 hour or as information becomes available.
Resolved Elevated Error Rates America's (US-East) Region
Elevated error rates have been identified. Some users may experience maintenance mode upon login and/or refresh of the application. Teams are investigating. Next update top of the hour.
Resolved Elevated Error Rates: Americas (US East)
Elevated error rates in Americas (US East) have been identified. The development teams are currently reviewing. Next update 30 minutes.
Resolved Genesys Cloud Voice - Canada Inbound DID Call Failures
Development Teams are investigating an issue with inbound DID call failures in the Canada region. Next update in 30 minutes or sooner as information becomes available.
Resolved Upcoming CIDR IP Address Range for Cloud Media Services Change: New Dates Announced
The November 4, 2020 Release Notes announced that Genesys purchased a /20 CIDR block of IP addresses for Genesys Cloud public-facing media services. The announcement stated that customers using the Amazon AWS IP address JSON file should configure their firewalls to allow access to the new CIDR IP addresses now, to ensure that their organization is ready for the early 2021 cutover. On April 2, 2021, Genesys will implement the CIDR IP address range for cloud media services change as planned for the US West region only. On April 16, 2021, Genesys will implement the CIDR IP address range for cloud media services change for all other regions. Genesys now provides customers with more details and updated information, including a set of testing procedures, to evaluate what you must do to incorporate the /20 CIDR block of IP addresses for our public-facing cloud media services into your firewall’s allowlist before the cutover date. For more information, visit https://help.mypurecloud.com/articles/cidr-ip-address-range-for-cloud-media-services-change/
Resolved Elevated Error Rates: Americas (US West)
Elevated error rates have been identified in the Americas (US West) region. Any users logged into the system should not log out or refresh at this time. Next update 4:15 ET.
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