This chart provides user-reported problems for Genesys Cloud in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Genesys Cloud status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Genesys Cloud outages and possible affected you.
Major Resolved · 2 days ago · lasted 15 minutes
Unable to Answer WebRTC Calls (FedRAMP)
Teams are investigating an issue impacting WebRTC calling and alerting
Minor Resolved · 8 days ago · lasted 14 minutes
Genesys Cloud Voice calls to the UK and France from US East, US West, and Canada are failing due to an external carrier issue. Teams are actively engaging with the carrier. Next update 10:30 Eastern.
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Minor Resolved · 28 days ago · lasted about 7 hours
Analytics Delays - America's US-West
Teams are investigating an issue causing delays in real-time conversation and user detail records in US-West region. Next update 16:30 Eastern
Minor Resolved · about 1 month ago · lasted about 3 hours
Analytics Delays (Americas US East)
Teams are investigating an issue causing latency with real time conversation and user detail records. Users may experience intermittent errors when loading real time dashboards and querying performance data views. Next update 13:00 Eastern
Major Resolved · about 2 months ago · lasted 28 minutes
Elevated Error Rates EMEA (Frankfurt)
Teams are investigating an issue impacting users ability to log into Genesys Cloud. Next update 05:30 Eastern or sooner as information becomes available.
Minor Resolved · 2 months ago · lasted about 1 hour
User Search Data Incomplete Results: Americas (US East)
User search data in Americas (US East) may return incomplete and/or empty results. Mitigation steps have been applied and data is being rehydrated. Estimated time to restore is 4:30 am ET.
Minor Resolved · 2 months ago · lasted about 3 hours
Analytics and Reporting Latency: Americas (US West)
We are currently investigating an issue that may result in delayed real time analytics and conversation data. Next update 3PM Eastern or as information becomes available.
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