Outage in Genesys Cloud

Inbound Calls to Canadian Numbers Receiving Fast Busy

Resolved Minor

April 13, 2022 - Started about 2 years ago - Lasted 32 minutes
Official incident page

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Outage Details

A third party provider has advised some inbound calls to Canadian numbers may experience a fast busy that originate from the US or Canada. Restoration efforts are in progress. Next update 11:30 ET or as status becomes available from the provider.

Components affected

Genesys Cloud Americas (Canada)

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 04/13/2022 03:30PM

The third party has advised they are monitoring for stability; calls are completing as expected.

IDENTIFIED about 2 years ago - at 04/13/2022 02:53PM

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