Outage in Genesys Cloud

Elevated Error Rates: Americas (US East)

Resolved Minor
April 19, 2022 - Started about 2 years ago - Lasted 32 minutes
Official incident page

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Outage Details

Teams are investigating reports of elevated error rates in Americas US East. Triage and impact assessment are in progress. Next update 11:30 am ET.
Components affected
Genesys Cloud Americas (US East)
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/19/2022 03:42PM

Mitigation steps have been implemented. Monitoring for stability.

IDENTIFIED about 2 years ago - at 04/19/2022 03:31PM

Users may experience issues with calls and call related functions (disconnects, make/receive calls, call controls). Teams are implementing mitigation steps while working with the platform provider in parallel. Next update top of the hour.

INVESTIGATING about 2 years ago - at 04/19/2022 03:04PM

Teams are investigating reports of elevated error rates in Americas US East. Triage and impact assessment are in progress. Next update 11:30 am ET.

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