Outage in Genesys Cloud
Analytics Delays - America's US-West
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
This incident has been resolved.
Analytics services are still continuing to process backlogged events. The team has taken additional steps to improve processing time. Users may continue to see delays in analytics views until the backlog is completely processed. Next update 22:00 Eastern.
Mitigation steps have been implemented and the service is operating normally. Customers may continue to experience Analytics delays until the backlog of events is processed. Next update 20:00 Eastern.
Root cause has been identified and teams are working to mitigate. Next update 18:00 Eastern
Teams continue to investigate elevated error rates causing delays analytics data. Next update 17:30 Eastern
Teams are investigating an issue causing delays in real-time conversation and user detail records in US-West region. Next update 16:30 Eastern
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