Outage in Genesys Cloud
Genesys Cloud Voice Incident
Resolved Minor
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Outage Details
Components affected
Genesys Cloud EMEA (Dublin) Genesys Cloud EMEA (Frankfurt) Genesys Cloud EMEA (London) Genesys Cloud Americas (Canada) Genesys Cloud Americas (US East) Genesys Cloud Americas (US West)Latest Updates ( sorted recent to last )
This incident has been resolved.
Issue is resolved. Monitoring for stability.
Genesys Cloud Voice calls to the UK and France from US East, US West, and Canada are failing due to an external carrier issue. Teams are actively engaging with the carrier. Next update 10:30 Eastern.
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