Outage in Genesys Cloud

Realtime Analytics - Realtime Data Delays

Resolved Minor

March 21, 2023 - Started about 1 year ago - Lasted 25 minutes
Official incident page

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Outage Details

Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.

Components affected

Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud Americas (Canada) Genesys Cloud EMEA (Frankfurt) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud Asia Pacific (Seoul) Genesys Cloud EMEA (London) Genesys Cloud EMEA (Dublin) Genesys Cloud Asia Pacific (Tokyo)

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/21/2023 02:54PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 03/21/2023 02:38PM

We are seeing recovery and monitoring remaining system errors and service restores.

IDENTIFIED about 1 year ago - at 03/21/2023 02:32PM

Root cause has been identified and a fix is being implemented

INVESTIGATING about 1 year ago - at 03/21/2023 02:32PM

Teams are investigating an issue impacting Realtime Analytics delays. Users may experience issues with missing or delayed data.

Latest Genesys Cloud outages

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Elevated Error Rates America's US-East/US-West Regions - 5 months ago

Elevated Error Rates - America's (US-East) - 5 months ago

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