Outage in Genesys Cloud

Intermittent Call Failures: Americas (US East)

Resolved Major
April 13, 2023 - Started about 1 year ago - Lasted 9 minutes
Official incident page

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Outage Details

Some Genesys Cloud Voice and BYOC customers may experience intermittent call failures for inbound and outbound calls in the US East region. Mitigation steps have been implemented. Next update noon ET.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/13/2023 03:51PM

The issue has been resolved. Impact stop 11:45 am ET.

IDENTIFIED about 1 year ago - at 04/13/2023 03:42PM

Some Genesys Cloud Voice and BYOC customers may experience intermittent call failures for inbound and outbound calls in the US East region. Mitigation steps have been implemented. Next update noon ET.

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