Outage in GitLab

A subset GitLab.com Pages sites not loading properly

Resolved Minor
July 14, 2022 - Started almost 2 years ago - Lasted about 8 hours

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Outage Details

docs.gitlab.com (and possibly other pages sites) are showing partial or non-renderable pages, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for further details.
Components affected
GitLab Pages
Latest Updates ( sorted recent to last )
almost 2 years ago - at 07/14/2022 03:25PM

docs.gitlab.com (and possibly other pages sites) are showing partial or non-renderable pages, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for further details.

almost 2 years ago - at 07/14/2022 03:52PM

We continue to investigate the rendering errors affecting sites hosted on GitLab Pages. For more information see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for incident tracking.

almost 2 years ago - at 07/14/2022 03:58PM

Initial status update emphasized docs.gitlab.com as the affected site, this update is to clarify that there are more Pages-hosted sites affected by this, continue to track the incident at https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438

almost 2 years ago - at 07/14/2022 04:17PM

We continue to investigate the cause of the Gitlab Pages sites errors analyzing recent merge requests and also investigating with GCP. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for further details.

almost 2 years ago - at 07/14/2022 04:41PM

Investigation is still ongoing. We have identified a potential cause and are currently considering reverting the suspect changes. See more details on https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438.

almost 2 years ago - at 07/14/2022 05:01PM

The investigation is still ongoing. We have an MR in flight to roll GitLab Pages back to a version we believe may mitigate the issue. Please stay tuned on https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438.

almost 2 years ago - at 07/14/2022 05:19PM

GitLab Pages version has been rolled back on GitLab.com and we are noticing improvements on the served sites, we continue to monitor to ensure the issue is mitigated for all use-cases. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for more details.

almost 2 years ago - at 07/14/2022 06:38PM

This incident is currently mitigated. The underlying problem will be fixed by an MR pending to be deployed into production within the next hours. Next update in 5 hours or sooner. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/ for further details.

almost 2 years ago - at 07/14/2022 10:26PM

As part of testing the fix to this issue, the previous mitigation measure was removed and the problem is present again. We work on mitigating it back ASAP. ETA for definitive fix in production is ~1 hour. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438.

almost 2 years ago - at 07/14/2022 10:45PM

Our mitigation measures are back in place, GitLab Pages sites should be loading correctly once again. We continue to monitor until the fix to the underlying issue is deployed into production. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for more details.

almost 2 years ago - at 07/14/2022 11:46PM

Fix has been deployed to Production. We continue to monitor impact on GitLab Pages. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7438 for more details.

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