Outage in GitLab

GitLab.com login unavailable

Resolved Minor
October 28, 2022 - Started over 1 year ago - Lasted about 10 hours

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Outage Details

We have received some reports of users being unable to login to GitLab.com. We are currently investigating the issue - details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943
Components affected
GitLab Website
Latest Updates ( sorted recent to last )
over 1 year ago - at 10/28/2022 05:51PM

We have received some reports of users being unable to login to GitLab.com. We are currently investigating the issue - details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/28/2022 06:06PM

No material updates at this time - we are still investigating the issue. This is not impacting all users. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/28/2022 06:30PM

We believe this to be related to a third party provider. We are attempting to implement a workaround. Impacted users seem to be specific to the UK region. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/28/2022 06:59PM

We believe we have implemented a change to alleviate the issue. We are working to confirm this - more details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/28/2022 07:42PM

We now believe the issue to be specific to a subset of users in the EU/Asia regions. Our investigation is still ongoing. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/28/2022 10:19PM

Moving issue to a monitoring state while we work with our third party provider to fully mitigate the issue. A small subset of users in the EU/Asia region may still face login issues. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/28/2022 11:18PM

No material updates to report. We are working with our third party provider to fully mitigate the issue. A small subset of users in the EU/Asia region may still face login issues. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/29/2022 12:19AM

No material updates to report. We are working with our third party provider to fully mitigate the issue. A small subset of users in the EU/Asia region may still face login issues. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/29/2022 01:25AM

No material updates to report. We are working with our third party provider to fully mitigate the issue. A small subset of users in the EU/Asia region may still face login issues. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

over 1 year ago - at 10/29/2022 03:17AM

No material updates to report. We are working with our third party provider to fully mitigate the issue. A small subset of users in the EU/Asia region may still face login issues. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/7943

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