Resolved Carrier Issues are causing an increased level of call failures.
We are currently experiencing issues advancing calls through our telephony platforms workflow to consistently reach our agents and interpreters. We are actively working on resolving this issue with our telephony team. At this time some of our inbound calls are not reaching their intended recipient. Next update in 30 minutes.
Resolved Outbound Call Outage
Our telephony provider is currently experiencing a massive issue with outbound calls that is preventing us from connecting inbound callers to resources. They are currently investigating the issue.
Resolved Degraded Performance in GLOBO HQ
We are experiencing an issue with performance in our Database which is causing general performance issues in GLOBO HQ. We are working with our database provider to resolve as quickly as possible.
Resolved Database Migration causing Portal Ourage
A database migration is taking longer than expected and is causing some users to get errors while access GLOBO HQ. This should be resolved shortly once the migration completed.
Resolved SSL Issues
We have identified an issue with our SSL Certificate which we are working to resolve. There is currently no risk to security however our SSL provider removed our current certificate accidentally. If you get any security errors when accessing GLOBO HQ these should resolve once our new SSL Certificate is in place.
Resolved Voice Provider Issues
Our voice platform is reporting issues on their network preventing call control, recording and conferencing from working correctly. They are investigating the issue and will provide us with updates until the issue is resolved.
Resolved Database Connection issues
We are noticing an increase in the error rate in the database layer of our application which is leading to some issues with our portal application. This is also causing connection issues in our Voice and Video platforms as well as longer then normal hold times. We are working with our database vendor to resolve these issues as quickly as possible.
Resolved Increased database latency
We are experiencing increased latency in our database layer which is causing slowness throughout our platform. Engineers are working to resolve this as soon as possible.
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