Resolved Minor Degraded Performance - glofox reporting
Due to an issue with our third party insights platform, Looker, access to some embedded reports within the glofox dashboard (including: members, lost members, money owed and e-agreements) is intermittent. If you are a glofox insights subscriber, you may also be unable to access your glofox insights dashboard at this time, or receive a message stating that 'Looker is unavailable' No other functionality is impacted, with all booking / transaction processing features, along with the glofox app and web portal operating without disruption. We are working with our third-party provider to resolve this as soon as possible and will have a further update shortly. Thank you for your patience while we continue to investigate and resolve this issue.
Resolved Minor Degraded Performance - Glofox Reporting
We are currently experiencing an issue that may impact reports. Further updates will be available shortly. We apologise for the inconvenience in the meantime.
Resolved Minor Degraded Performance - Memberships
We are currently experiencing an issue that may impact the purchase of memberships. Further updates will be available shortly. We apologise for the inconvenience in the meantime.
Resolved Minor Degraded Performance - Glofox Platform
We have been notified by AWS that they are currently experiencing issues across their suite of products. Glofox is hosted on AWS technology and as a result we are currently experiencing some issues - these may impact transaction processing in particular. Our team are investigating and are currently working to resolve these issues. Further updates will be available shortly. We apologise for any inconvenience in the meantime.
Resolved Minor Degraded Performance - Transaction Processing
Intermittent issues are being experienced when processing transactions, resulting in some transaction attempts returning a 'timeout' or 'connection refused' error. Our team have identified the cause of this issue and are working to resolve. Further updates will be available shortly.
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