This chart provides user-reported problems for Glofox in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Glofox status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Glofox outages and possible affected you.
Minor Resolved · 9 days ago · lasted about 1 hour
Our team are investigating reports that some users are experiencing an error when attempting to book into classes/appointments. Bookings are unsuccessful, with a "Booking request rejected while processing" message appearing in both the dashboard and mobile app when a booking attempt is made.
Minor Resolved · 12 days ago · lasted about 5 hours
Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.
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Minor Resolved · about 1 month ago · lasted about 1 hour
We're investigating reports that some glofox payments users may be unable to add new cards to customer profiles. Payment processing for cards that are already stored is unaffected, and recurring billing is occurring as normal.
Minor Resolved · 2 months ago · lasted about 2 hours
Users might be experiencing some slowness on the Glofox dashboard. We are currently investigating the issue.
Minor Resolved · 5 months ago · lasted 3 minutes
Degraded Performance - Electronic Agreements / Contracts
We've been made aware by our E-Agreement / Digital Contract partner, Pandadoc, that they are currently experiencing an outage. As a result, if you use our integrated E-Agreement / Digital Contract functionality, you may experience errors loading the below pages within your glofox dashboard at this time: 1) Member Access Tab (for access monitoring) 2) The Member Details Tab (where E-agreements / Digital Contracts are stored) In addition, E-agreements / Digital Contracts may not be generated at this time, nor will members be able to sign agreements. If you do not utilise this functionality, please be assured that all other areas of the product, including class booking and payment processing continue to operate without issue. We apologise for any inconvenience caused by this and can assure you we're working closely with our partner, Pandadoc, to have this resolved. A further update will be made available at 6:30pm BST.
Minor Resolved · 5 months ago · lasted 1 minute
Gympass Booking - Degraded Performance
We are currently experiencing an issue that may impact the booking of a class or session through our partner, Gympass. If you use this integration, bookings may be marked as completed within the glofox interface but will fail in Gympass. We are working with our partner to resolve this, and are confident full booking functionality within Gympass will return shortly. All other areas of the glofox platform continue to function normally at this time. We apologize for any inconvenience caused if you use this integration. A further update will be available in 30mins (16:15 BST)
Minor Resolved · 7 months ago · lasted 15 minutes
Third party vendor outage causing errors on platform
We have been made aware that one of our third party vendors is currently experiencing an outage. During this time Glofox users will receive error messages on the following parts of the system: 1) Access tab; 2) Member details tab related to e-agreements; and 3) Navigating to Member Accounts via reporting. We are in constant communication with our vendor and will share progress updates as they become available.
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