Outage in Go1

Unable to log into portals

Resolved Major
May 16, 2023 - Started 12 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating the issue where portals can not be accessed.
Components affected
Go1
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/16/2023 04:37AM

This incident has been resolved

MONITORING 12 months ago - at 05/16/2023 02:17AM

A further fix has been implemented and we are monitoring the results.

INVESTIGATING 12 months ago - at 05/16/2023 02:04AM

Mitigation steps to resolve this outage have not worked. We will continue to investigate other means to resolve this issue.

Users are now able to log in, but we're seeing intermittent error messages and pages not loading as expected.

MONITORING 12 months ago - at 05/16/2023 01:59AM

We have identified the source of the issue and have been able to put measures in place to bring system functionality back. We will now continue to monitor.

INVESTIGATING 12 months ago - at 05/16/2023 01:31AM

We are currently investigating the issue where portals can not be accessed.

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