Gorgias Status

Resolved Messages delayed on one cluster

Messages are delayed on one of our clusters. We're currently investigating the issue.

Resolved Email forwarding integration has a major outage because of issues on SMTP provider's side.

We are currently investigating this issue.

Resolved Issue with Gmail integrations

The Gmail team is continuing to investigate this issue. They will provide an update by 12/15/20, 3:00 PM with more information about this problem. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior. More details here: https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab

Resolved Issue with Gmail integrations

Due to a Google issue (https://www.google.fr/appsstatus#hl=en&v=issue&sid=1&iid=52f0b876cce03b08d13dc753c55fc3b2), some Gmail integrations have been deactivated; you will need to reactivate them manually in order to resume using Gorgias normally. The issue appears to be resolved on Google's side so once you have reactivated your integration, you should be able to resume normal operations. Please let us know if you face further issues!

Resolved Delayed incoming messages and customer data updates

Incoming messages and customer data updates are currently not being processed by Gorgias for some of our customers. We've identified the issue and are working on a fix, the problem should be resolved in 30mn. No messages nor data will be lost. We will let you know as soon as possible.

Resolved Microsoft Graph API issue affects outlook integration

Some messages appear in draft folder of mailbox that was used for integration. We are working on the fix.

Resolved Ongoing Facebook bug impacting the reception of Messenger attachments

Facebook is not sending the messages' attachments when notifying us about new Messenger messages. The bug is known by Facebook and one of their Engineer has been assigned to the issue: https://developers.facebook.com/support/bugs/1248094478904310/

Resolved Some emails are not coming in

Due to an issue with our email provider, some emails are not arriving in Gorgias. We're investigating the issue and will keep you updated as soon as possible.

Resolved Issue with Microsoft Graph API impacts Outlook integration

Some part of Outlook messages stays in the draft state in the Outlook mailbox which was used in the integration.

Resolved Issue with Facebook notifications impacting Facebook comments creation on the Helpdesk

A fix has been implemented and we are monitoring the results.