Number of Incidents
9 outages
Since last incident
7 days
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Minor · 7 days ago · lasted about 6 hours
Support Performance Overview data may not be update-to-date
Support Performance Overview data may not be up to date, we are currently investigating the issue.
Minor · 16 days ago · lasted about 2 hours
Delay in processing incoming messages
We have identified an issue causing a delay in processing incoming messages to the Helpdesk starting at 2:40pm UTC. Our engineerings are working to fix this as soon as possible
Minor · 20 days ago · lasted 17 minutes
Performance degradation causing partial outage
The issue has been identified and a fix is being implemented.
Major · 20 days ago · lasted about 1 hour
Performance degradation causing partial outage
We observe performance degradation as well as delays in outbound messages delivery on us-central1-c433 cluster.
Minor · 20 days ago · lasted 19 days
Some instagram replies are received as new tickets
Instagram is not sending us the info when the comment is a reply, as a result we're showing replies coming from Instagram as new tickets, there's an open bug on Meta about it, we're monitoring it
Major · 22 days ago · lasted about 7 hours
Performance degradation causing partial outage
We observe performance degradation as well as delays in outbound messages delivery on us-central1-c433 cluster.
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