Outage in Grafana

Issues with us-central Region

Resolved Major
March 17, 2023 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

As of 20:24 UTC, we were alerted to a third-party service disruption that is impacting the prod-us-central-0 and prod-us-central-3 clusters, only. Engineering is actively engaged to remediate and restore functionality. Instances within the us-prod-central-0 and us-prod-central-3 clusters may experience an inability to initialize or start. We will continue to provide updates as we learn more.
Components affected
Grafana US-CENTRAL
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/21/2023 12:15PM

As of March 20th, our third-party provider has completed all mitigation and correction efforts and we continue to observe normal functionality in the us-prod-central-0 and us-prod-central-3 clusters. As such, we are considering this issue resolved. No further updates.

MONITORING 3 months ago - at 03/18/2023 08:58PM

We continue to monitor and observe normal functionality in the us-prod-central-0 and us-prod-central-3 clusters. Instances should no longer experience adverse behaviors and start or initialize as expected.

Engineering is engaged with our third-party provider to identify root cause. We will continue to monitor the state of the clusters and provide updates as we learn more.

MONITORING 3 months ago - at 03/17/2023 07:59PM

As of 20:55 UTC, we observed full service restoration to the us-prod-central-0 and us-prod-central-3 clusters. Instances should no longer experience adverse behaviors and start or initialize as expected.

Engineering is engaged with our third-party provider to identify root cause. We will continue to monitor the state of the clusters and provide updates accordingly.

INVESTIGATING 3 months ago - at 03/17/2023 07:37PM

As of 20:24 UTC, we were alerted to a third-party service disruption that is impacting the prod-us-central-0 and prod-us-central-3 clusters, only. Engineering is actively engaged to remediate and restore functionality.

Instances within the us-prod-central-0 and us-prod-central-3 clusters may experience an inability to initialize or start. We will continue to provide updates as we learn more.

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