Outage in Granicus

Granicus Response to Recent Decision by Twitter to Discontinue its Free API

Resolved Major

February 08, 2023 - Started about 1 year ago - Lasted about 1 year
Official incident page

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Outage Details

Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward. Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.

Components affected

Granicus govService U.S. Granicus govDelivery Communications Cloud Granicus govService U.K. Granicus govAccess Vision CMS Granicus MediaManager

Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 03/27/2024 10:43PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 09/26/2023 04:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/16/2023 07:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 02/08/2023 08:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 02/08/2023 07:42PM

Twitter has very recently announced that it will no longer provide free access to its API. Unfortunately, we, along with scores of software and service providers around the globe, were provided very little notice of this change and the impacts it could have on our customers and users. Thus far, further details from Twitter have been very limited, and therefore we are still determining the correct path forward.

Given this current state, we do expect disruption to integrations with Twitter across several of our products, as is being experienced by other software companies

Our product team is monitoring the situation with Twitter API changes and will update customers as new information becomes available via our support portal at http://support.granicus.com

If you have questions about your specific product(s) from Granicus, please visit our Support portal at https://support.granicus.com as we will be posting updates there.

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