Outage in Grow

Facebook Connectors Potential Outage

Resolved Minor

November 15, 2022 - Started over 1 year ago - Lasted 4 months
Official incident page

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Outage Details

UPDATE(12/15/2022): The new business page has been approved by Facebook. We are currently testing with a subset of accounts to ensure backwards compatibility. If you are receiving any error messages that contain "Potentially a bad profile id or you do not have permissions" please navigate to the connection and reconnect. --------------- ORIGINAL(11/15/2022): We were informed by Facebook that our connectors may experience restrictions beginning Nov 6th. As of right now, no restrictions have been applied and we are continuing to monitor the situation. The Grow team is actively working towards migrating our connectors to a new Business page without any restrictions to avoid disruption as proactively as possible. Once the new business page has been approved by Facebook, a reconnection in Grow may be required upon our deployment.

Components affected

Grow Facebook Ads

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/16/2023 12:37PM

Backwards compatibility appears to be working. If you are receiving any error messages that contain "Potentially a bad profile id or you do not have permissions" please navigate to the connection and reconnect.

MONITORING over 1 year ago - at 11/15/2022 08:50PM

UPDATE(12/15/2022): The new business page has been approved by Facebook. We are currently testing with a subset of accounts to ensure backwards compatibility. If you are receiving any error messages that contain "Potentially a bad profile id or you do not have permissions" please navigate to the connection and reconnect.

---------------
ORIGINAL(11/15/2022): We were informed by Facebook that our connectors may experience restrictions beginning Nov 6th. As of right now, no restrictions have been applied and we are continuing to monitor the situation.

The Grow team is actively working towards migrating our connectors to a new Business page without any restrictions to avoid disruption as proactively as possible. Once the new business page has been approved by Facebook, a reconnection in Grow may be required upon our deployment.

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