Number of Incidents
3 outages
Since last incident
10 days
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Minor · 10 days ago · lasted about 4 hours
Some AMER Customers May Experience Issue While Retrieving the Credentials From Secret Manager
Guidewire support is aware of an issue while retrieving credentials from the secret Manager in the AMER region in the non-prod environments impacting the integrations. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Major · 15 days ago · lasted about 17 hours
SSO is Not Working For Multiple AMER and APAC Customer in the Non-production Environments
Guidewire Support is aware of an issue with SSO not working in the NPE for some AMER customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Minor · 30 days ago · lasted about 11 hours
Guidewire Support is aware of an issue with GCC that is causing pre-production EnterpriseEngage apps to appear down for pre-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Major · about 1 month ago · lasted about 11 hours
Guidewire Support is aware of an issue with Deploy All IS button being disabled in GCC in the AMER and CANADA region, impacting the NPE's. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Major · about 1 month ago · lasted about 23 hours
InsuranceSuite Deployment Failures Affecting Multiple Customers in AMER and CANADA
Guidewire Support is aware of an issue that is causing deployment failures in non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress. GUIDEWIRE CLOUD CONSOLE (GCC) - USA GUIDEWIRE CLOUD CONSOLE (GCC) - CANADA INSURANCESUITE NON PRODUCTION ENVIRONMENTS - USA INSURANCESUITE NON PRODUCTION ENVIRONMENTS - CANADA
Major · about 1 month ago · lasted about 2 hours
InsuranceSuite Deployment Failures Affecting Multiple Customers in AMER and CANADA
Guidewire Support is aware of an issue that is causing deployment failures in non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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