Outage in Guru

Guru Service Disruption - API outage

Resolved Major
December 15, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 12/15/2021 04:30PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 12/15/2021 04:30PM

Guru's services are back up and running. Users will be able to sign in and access our app again. Our team will continue to closely monitor the issue. Thanks again for working through this with us.

IDENTIFIED over 2 years ago - at 12/15/2021 04:20PM

We've identified the root cause of the issue to be a service outage from AWS. AWS has shared that they are back up and running. Our engineering team is investigating the impacts on Guru's services.

We will continue to share updates as soon as we have a resolution. Thanks again for your continued patience and understanding.

INVESTIGATING over 2 years ago - at 12/15/2021 03:44PM

We're continuing to investigate the issue. We've identified reports of an outage from our service provider, Amazon Web Services, which is likely contributing to the outage.

We will continue to communicate updates as we learn them. Thanks again for your patience and understanding.

INVESTIGATING over 2 years ago - at 12/15/2021 03:35PM

We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution.

We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

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