Outage in Gusto

We have temporarily closed our phone lines due to an AWS outage.

Resolved Major

March 21, 2022 - Started about 2 years ago - Lasted 8 days
Official incident page

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Outage Details

We are investigating this issue and will continue to post updates as we have them.

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 03/21/2022 08:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 03/21/2022 08:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 03/21/2022 07:48PM

We are continuing to investigate this issue. We will provide updates every 30 minutes. Email and chat systems remain operational.

INVESTIGATING about 2 years ago - at 03/21/2022 07:05PM

We are investigating this issue and will continue to post updates as we have them.

Latest Gusto outages

We are aware of some users experiencing site slowness or time outs. Our team is actively working to resolve this issue with an anticipated resolution by 11am PST. We apologize for any inconvenience. - 10 days ago

We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience. - about 1 month ago

We are aware of slowness that customers may be experiencing when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. - about 1 month ago

We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. - about 2 months ago

We are aware that customers may be experiencing slowness when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. - 3 months ago

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