Outage in Heap

Temporary Data Latency

Resolved Minor
May 26, 2022 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Components affected
Heap App
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/26/2022 10:17PM

The data latency is trending down and our team is monitoring. We'll post another update when the latency is back to normal levels.

INVESTIGATING almost 2 years ago - at 05/26/2022 06:32PM

We are continuing to investigate, there is no data lost.

INVESTIGATING almost 2 years ago - at 05/26/2022 05:13PM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

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