Outage in Heap

Latency in data available in app

Resolved Minor
November 14, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Components affected
Heap Data Collection Heap App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/15/2022 12:53AM

The data latency incident has been resolved.

INVESTIGATING over 1 year ago - at 11/15/2022 12:20AM

We continue to investigate the delay in some data availability.

INVESTIGATING over 1 year ago - at 11/14/2022 11:23PM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

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