Outage in Heap
Some chart emails are not being sent -- Investigating
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
Chart email alerts are now being sent.
A fix has been deployed and is being monitored. Future chart emails should be delivered as expected. Users who were expecting a chart email between March 24 and March 28 and did not received it will need to log into Heap to view the chart manually. We apologize for the inconvenience.
We have identified the root cause with confidence and are working on a fix.
The root cause we previously identified turned out to be a red herring. We are still investigating the issue and will provide an update in 1 hour.
We have identified the root cause and are working on a fix.
We are still investigating and will provide an update in 1 hour.
Some of the chart emails that would normally be sent between March 24, 2023 and now are not being sent by Heap. We are investigating the issue and a fix is being worked on.
Another update will be posted within 2 hours.
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