Outage in Heap

App Unavailability

Resolved Minor
May 15, 2023 - Started 11 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We're experiencing intermittent unavailability of the Heap app for a small subset of customers. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 60 minutes.
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/16/2023 12:05AM

This incident has been resolved.

MONITORING 11 months ago - at 05/15/2023 09:06PM

We're still monitoring the fix. We'll post an update in the next 60 minutes.

MONITORING 11 months ago - at 05/15/2023 07:23PM

We've deployed a fix and are monitoring the results. We'll post an update in the next 60 minutes.

INVESTIGATING 11 months ago - at 05/15/2023 06:47PM

We're experiencing intermittent unavailability of the Heap app for a small subset of customers. Data collection is unaffected. Our engineering team is investigating the issue and we'll post an update in the next 60 minutes.

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