Outage in Heap

Temporary Data Latency

Resolved Minor
May 16, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/16/2023 09:14PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 05/16/2023 06:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 05/16/2023 05:54PM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

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