Outage in Heap

Session replay trial needs to be set up through the Settings page

Resolved Minor
June 03, 2023 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

When setting up a new Heap trial with a session replay package, you will need to set up session replay settings & turn on session replay capture via the Settings page. You can manage these settings and turn capture on for session replay by navigating to Account > Manage > Session replay > Privacy and Security. (https://heapanalytics.com/app/manage/session-replay)
Components affected
Heap App
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/03/2023 05:00AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 06/03/2023 01:07AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/03/2023 01:06AM

When setting up a new Heap trial with a session replay package, you will need to set up session replay settings & turn on session replay capture via the Settings page. You can manage these settings and turn capture on for session replay by navigating to Account > Manage > Session replay > Privacy and Security. (https://heapanalytics.com/app/manage/session-replay)

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