Outage in Helium
Issues with Claim Hotspot Rewards in Helium Wallet App
Resolved MinorIncident Report
Wallet developers have identified community reported issues with the Claim Hotspot Rewards feature of the Helium Wallet App. It is temporarily down for a large number of Hotspots due to an upstream RPC provider experiencing issues with indexing. Your rewards can be safely claimed once the provider is back online.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/27/2023 03:03PM
Wallet developers have confirmed that this particular indexing issue was resolved overnight.
IDENTIFIED
over 2 years ago - at 06/26/2023 06:14PM
Wallet developers continue to monitor as we've heard some reports of improvements in the Claim Hotspot Rewards feature of the Helium Wallet App. As a reminder, your rewards can be safely claimed once the provider has fully returned.
IDENTIFIED
over 2 years ago - at 06/26/2023 03:04PM
Wallet developers have identified community reported issues with the Claim Hotspot Rewards feature of the Helium Wallet App. It is temporarily down for a large number of Hotspots due to an upstream RPC provider experiencing issues with indexing. Your rewards can be safely claimed once the provider is back online.
Latest Helium outages
Helium Mobile Builder Dashboard Outage - 16 days ago
Helium Wallet Native Swap Outage - about 1 month ago
Mobile Onboarding Failures - 2 months ago
HMH - Speed Test Failures - 2 months ago
Investigating: Error 522 - 2 months ago
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